Please Read The Bliss Jewellery Shop Policies

All items at Bliss Jewellery are priced in Canadian Dollars.

Please Note: Bliss Jewellery is currently ONLY available within Canada and the USA!

Workshop Policies

If you are purchasing a workshop, please read the separate Workshop Terms & Cancellation Policies HERE.

Production Times

If an item is listed as ‘In Stock’, the piece will be sent out within 2 – 4 business days after purchase date.

Otherwise, please allow 3 – 4 weeks for the production of Collection pieces before an item will be dispatched.

You will receive an email notification when your order has been shipped.

Please Note: Due to the handmade nature of my jewellery, please expect that your purchased item may differ slightly from the photographs shown. 

Shipping And Postage Breakdown

All pieces will be sent via Canada Post – insured, tracked and signed-for.

Shipping Within Canada:

All items will be sent Canada Post ‘XPress Post‘ at a cost of $20.00 CAD plus insurance, tracking, and signature on delivery.

Please allow 2 – 4 business days for delivery after dispatch of items.

Shipping To USA:

All items will be sent Canada Post ‘XPress Post‘ at a cost of $35.00 CAD plus insurance, tracking, and signature on delivery.

Please allow 4 – 7 business days for delivery after dispatch of items.

Bliss Jewellery is not responsible for delays at the border, or any cross-border customs or import duty fees.

Please Note: Bliss Jewellery is currently ONLY available within Canada and the USA!

Returns

I want my customers to love their purchase. So if for any reason, you are not completely satisfied with your jewellery please contact me by filling out my contact form with your query HERE.

I will either make the changes you request or have you return the item to me for a full refund minus shipping charges.

Refunds and exchanges are only available within 10 business days of receiving your purchase.

Please contact me at Bliss Jewellery before returning your jewellery by filling out my contact form HERE.  In your message please state clearly why you wish to return your item. (Buyer is responsible for costs of return shipping.)

Items should be returned in an un-used, un-altered condition, in original packaging, with tracking information.

Please Note: Bliss Jewellery is not responsible for return shipping costs, damaged, or lost items.

Custom Orders

Custom Orders are non-returnable and non-refundable as they will have been based and made specifically upon the customer’s individual request and / or design.

I take pride in working individually with customers to design and make pieces via a personal step-by-step process.

Please Note: Please feel free to contact me at any time to discuss custom orders HERE.

Privacy Notice

Your information will NOT be shared with another company.

Unless you ask me NOT to, I may contact you via email in the future to tell you about special offers, events, new products or services or changes to this privacy policy.

Please Note: You can sign up to my mail list HERE and are free to unsubscribe at any time.